FRESHER Customer Service Engineer in Zscaler Softech, Chandigarh

Born and built 100% in the cloud, Zscaler operates a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network, Zscaler is transforming enterprise security for the modern cloud era

The Customer service agent will be required to handle customer interactions (both inbound and outbound) over email and phone calls. The job responsibilities also includes sending communications, assisting with Datacenter migrations and working on projects assigned to the customer experience team. He / She should be proactive in responding to and handling different queries of the customer.

Key Responsibilities: 

Manage outbound communication with respect to scheduled changes, upgrades and migrations.
Should be able to drive customer engagements as per the project(s) assigned.
Should be able to maintain the balance between the customer's requirements and business.
Maintain and share daily progress report.

Key Competencies Required:

Excellent communication skills (Oral and Written)
Must be driver and self-starter, motivated willing to go above and beyond CAN-DO attitude
Must be aware of every aspect related to the organization in terms of processes, products and services and policy procedures.
Ability to work under pressure and drive customer engagements following a defined process
Excellent customer service skills
Excellent customer management/time management and project management skills
Ability to drive closures with customers
Need basic understanding of TCP/IP and Networking.
Any CCNA/CCDP certification is a good value add

Please rush your profiles at shivanisharma@zscaler.com

Recruiter Name:Shivani Sharma
Company:Zscaler Softech India Private Limited

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