FRESHER Customer Service Engineer in Zscaler Softech, Chandigarh
Born and built 100% in the cloud, Zscaler operates a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network, Zscaler is transforming enterprise security for the modern cloud era The Customer service agent will be required to handle customer interactions (both inbound and outbound) over email and phone calls. The job responsibilities also includes sending communications, assisting with Datacenter migrations and working on projects assigned to the customer experience team. He / She should be proactive in responding to and handling different queries of the customer. Key Responsibilities: Manage outbound communication with respect to scheduled changes, upgrades and migrations. Should be able to drive customer engagements as per the project(s) assigned. Should be able to maintain the balance between the customer's requiremen...