Guest Relation Executive for PS Group Realty Pvt. Ltd., Kolkata

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 PS Group is a Kolkata based Real Estate Development, established in 1985 by reputed industrialists Mr. Pradip Kumar Chopra and Mr. Surendra Kumar Dugar.
With state of the art projects and an employee strength of 400+ professionals PS Group attracts the best and brightest minds, which we think is pivotal to our success, growth and innovation.
We believe that sustainable business is driven by the right people, in the right roles, at the right time. Join a real estate leader that will engage your mind, inspire your creativity and develop your career
    Welcome guests to the venue/experience centres
    Provide accurate information about the project whenever asked by the guests
    Ensure clients are properly greeted/welcomed upon their arrival and deal promptly with their
    requests and queries
    Offer food & beverage to clients and their guests
    Ensure special prospects, like disabled, elderly, children and VIPs - receive personalized services
    Greet guests upon their departure and distribute gifts if any.
    Gather basic prospect details and record the same in the notebook / I-pads
    Route the customer to concerned sales executives
    Coordinate with sales team and be prepared for prescheduled client visits
    Coordinate & manage communication between departments for maintenance and upkeep of
    experience centers
    Liaise with housekeeping, kitchen and wait staff to ensure smooth operations.
    Answer all incoming calls and address customers queries
    Assist service staff as needed
    Ensure pleasant, clean and hygienic ambience at the experience center creating great first
    impressions for clients visiting the experience centers
    Ensure present ability and proper dress code of staff at the experience center.
    Ensure quality of food & beverage served at the experience center
    Collect and analyze customer feedback from guestbook and online reviews and suggest ways
    to improve ratings
    Desired profile
    Proven work experience as a Guest Relations Executive, or similar role
    Understanding of hotel management best practices
    Proficiency in English; knowledge of other languages is a plus
    Customer service drive with outstanding communication and active listening skills
    Excellent problem-solving and multitasking skills
    Strong sense of responsibility and a professional presentation
    Strong team player within a customer service team environment.
    BSc degree in Hospitality Management, Tourism
    2+ years experience

Rush your cvs to anamika@psgroup.in

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